Shipping & Returns
Your Orders Are In Good Hands
Welcome to AlohaTop Family! With every new order, we feel so excited for your new AlohaTop Products to bring you and your little one wonderful moments that will lasts a lifetime. We want to share with you our love, passion and dedication in every AlohaTop creation, making sure that you get the best AlohaTop experience. We understand the anticipation of wanting to receive your new AlohaTop products in good mail condition and we take pride in doing so.
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. We currently ship to the US, UK, Canada, and select countries worldwide. You will receive your order in 10-15 business days from the date that it is placed by Standard shipping method. If you hope to get your package faster, you can choose the Express shipping method (5-7 business days) when you checkout.
🌎 Worldwide Shipping
🌎 Free shipping for orders over $50
🌎 For United States, Canada, European, Australia, New Zealand: $4.98 for EUB with 10 - 12 days
🌎 For other countries and regions: $4.98 for EUB with 12 - 15 days
The Steps:
Verification - Processing - Shipping - Delivery Verification
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
Processing
Some of the items are shipped directly from our vendors. If you've ordered multiple items from different vendors, they may arrive separately.
Tracking Shipping
You will receive an update with tracking information when your item ships.You can click on the link to view the shipping status.There is also a link Tracking Order at the footer of our website page.you could also track your order here (https://www.17track.net/en) with your tracking number.
For more shipping information, you could contact us by leaving a message. We will get back to you in 24 hours.
Delivery
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*All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare Occasions custom agents may delay delivery of some packages.
By placing an order with [aloha top store], you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to [aloha top store]. This also applies to any shipments that are refused by you at delivery.
Note: Affected by Covid-19, there will be some delay on the delivery.